Contact the desk

The one address

The editorial mailbox is editor@yarracourseau.com, and it is the only contact point for the desk. Write to it if a page is unclear, if a dated figure looks wrong, or if you want to point out something we have missed about how a broker serves Australian readers. We do not promise a response time, and we do not run a phone line or a live chat.

Messages are read by the people who write the pages, which is why the mailbox stays small and why we ask readers to be specific. A link to the page and the sentence in question is more useful than a general comment, and it is far more likely to result in a correction or a re-check being logged.

How we triage correction requests and close the ones we cannot answer

A correction request is prioritised by whether it identifies a specific published sentence and supplies a checkable source. A message naming the URL, quoting the sentence and attaching the primary document goes to the front of the queue; a general complaint that a page is wrong without a location waits until someone can search for it. Requests touching money figures — a pip value, the margin example of about $85.50 at 1:200, or an A$ funding detail — are treated as higher priority than style preferences because a wrong number can mislead a reader.

Once a correction is accepted, the page is amended and the change is noted internally against the original message so the same point is not reopened. If the source you send does not support the change, you get a reply explaining what the page relies on and what would change our mind. We do not publish a public changelog, and we do not negotiate wording by email; the published page is the record. A correction that is really a request for personal trading advice is declined and redirected rather than edited.

A message we cannot answer is closed with a short reply that says why and, where possible, where to go instead. Typical closures are requests for personal trading advice, account access or fund recovery, which belong with FxPro support or ASIC and the Australian Financial Complaints Authority, and messages that contain no question we can act on. We keep the message on file in case a later page change makes it relevant, but we do not promise a follow-up. Silence is not a outcome we use: every message gets a reply, even when the reply is a redirect.

The response time you should expect and what affects it

You should expect a response within two business days for most messages, and within one business day for a correction request that includes a verifiable source. Response times depend on the volume of messages and the complexity of the question; a message that asks for a calculation we can check against the facts we hold will be answered faster than one that requires us to research an external source. We do not guarantee a response time, but we aim to acknowledge every message that meets the criteria above.

Messages sent on weekends or Australian public holidays will be reviewed on the next business day. If your message is missing the details listed in the first section, we may need to ask for clarification, which adds a round trip and delays the answer. Including the instrument code, position size, and the exact point of confusion in your first message reduces that delay. We do not operate a live chat or phone line, so email is the only channel and responses are written.

Correction requests are prioritised over general questions because an error on a published page affects every reader. A correction with a clear source will typically be reviewed before a general question received earlier. If a correction is urgent because it involves a material misstatement about leverage, margin, or regulation, say so in the subject line and include the source; that helps us triage it. We cannot promise an immediate fix, but we will confirm receipt and tell you what we intend to do.

How a correction request is handled from receipt to resolution

A correction request is logged, checked against the source you provide, and then either accepted or declined with a reason. We compare the disputed sentence or figure with the facts we are permitted to state; if the correction aligns with those facts and your source is citable, we will update the page and note the change. If the correction asks us to state a number we do not have, such as a specific spread or minimum deposit, we will decline because we cannot verify it, and we will explain why.

If the correction is accepted, we aim to update the page within five business days of confirmation. We do not publish a public changelog, but we will reply to your message to confirm what was changed. If the correction is declined, we will explain the reason, usually that the claim cannot be verified against the facts we hold or that it would require stating an unsupported figure. You are welcome to reply with additional sources, and we will reassess once.

We do not remove or alter content simply because a reader disagrees with the editorial angle. A correction is only actioned when it identifies a factual error, not a difference of opinion. If your request is about style, tone, or emphasis, it will be noted but not treated as a correction. This distinction keeps the correction process focused on accuracy and prevents it from becoming a channel for paid placement or guest posts, which we do not accept.

What we cannot do and where account, fund, and advice issues actually go

We cannot access your trading account, reset a password, verify your identity, or investigate a missing deposit or withdrawal. Those are broker functions. For any account access or fund recovery issue, contact FxPro directly through the support channels listed on its website. Because Australian residents deal with FxPro UK Limited, an offshore entity, you should also check the regulator caveat: FxPro is licensed by the FCA (UK) and CySEC, and it does not hold an ASIC licence. That affects how a dispute is handled.

We cannot provide personal trading advice, recommend a position size, or tell you whether to trade gold. If you need personal advice, consult a licensed financial adviser in Australia. We also cannot recover funds, mediate a dispute with a broker, or comment on the merits of a specific transaction. Those matters sit with the broker and, if unresolved, with the relevant external dispute resolution scheme; we are an educational publisher and have no authority in those processes.

We cannot state a spread, commission, swap, or minimum deposit for FxPro because those figures are not provided to us and we do not invent them. If your question requires one of those numbers, we will explain what the cost consists of and what it depends on, and direct you to the broker for the current figure. We also cannot accept guest posts or paid placement, so any message proposing one will not be answered as a content request.

What to put in your first email so we can act on it

Include the instrument, the exact page URL, the sentence you believe is wrong, and the source that supports your correction. For a gold (XAU/USD) calculation query, also state the lot size, entry and exit prices, and the pip value you used, because a margin or pip question cannot be checked without those inputs. For a funding question, name the method you used — PayID or bank transfer — and the A$ amount, but never send account numbers, passwords or one-time codes. A message with the URL and the disputed sentence is actionable the same day; a message that says only that something is wrong is not.

Send screenshots only when the issue is visual, and crop them to the relevant table or paragraph. If you are querying the worked margin figure at 1:200, quote the position size and the result you expected so we can compare it with the published example of about $85.50 for 0.10 lots. For a question about the FxPro UK Limited entity and the FCA and CySEC licences, say which page you read and what you understood it to mean. Plain text in the body is easier to search and quote than text trapped inside an image.

State the outcome you want: a correction, a clarification, or a pointer to the right source. If you want a correction, say which sentence should replace the existing one, because an editor can assess a proposed wording faster than an open-ended complaint. If you are asking where to take an account or funding problem, say so in the first line so the message is routed rather than answered as an editorial query. One topic per message keeps the thread traceable and stops a correction being buried under unrelated questions.

What to include in your first message for each type of question

For a question about gold (XAU/USD) mechanics, include the instrument code, the position size in lots (1 lot = 100 oz), and the exact point of confusion, such as how a pip of 0.01 translates to a dollar move. If you reference a price, use the reference price ≈ 4275.0 so we can follow your example. Do not send screenshots of your account balance or order history; a description of the calculation is enough. This lets us answer with the formula rather than guess at your context.

For a question about costs or funding, state the broker name (FxPro) and the platform you use (MT4, MT5, cTrader, or the FxPro app), and describe what you are trying to compare without asking us to quote a number we do not have. We cannot state spreads, commissions, swaps, or minimum deposits, so a message asking for those figures will be redirected to the broker. Instead, ask what a cost consists of or what it depends on, and we can explain the structure.

For a correction request, send the page URL, the exact sentence or figure you believe is wrong, and the source that supports your correction. If the issue is a number, include the number as it appears and the number you believe is correct, with a reference we can check. Do not send personal account data. A correction is only actionable when we can verify the claim against a citable source, so include that source in the first message rather than in a follow-up.

No guest posts and no paid placement

We do not accept guest posts, sponsored reviews or paid placement at any price, and we do not sell links. This is not a negotiating position; it is the reason the pages can be short and blunt about a broker's weaknesses. Enquiries offering content, links or coverage are declined, and the mailbox is not the place to pitch them.

The only commercial relationship on the site is affiliate links, disclosed where they appear, and those never buy a rating. If you are a broker and want a factual error corrected, write to the same address with the document that shows the correct figure and the date it was published, and it will be handled through the corrections process.

What we will and will not help with

We will help with the material: how a pip is calculated on gold, what a margin figure means at a given leverage cap, why a broker's regulator matters for an Australian resident, and where on a broker's own site a term is stated. We will not help with account problems, login issues, deposit or withdrawal disputes, or fund recovery of any kind, because we are not the broker and hold no client money.

We also will not give personal advice. We cannot tell you whether to trade, how much to risk, which account type suits you or what to do with a position that has moved against you. Those questions belong with a licensed adviser or with the broker's own support channel, and we will say so rather than improvise an answer.

What we can answer and why personal trading advice is outside our scope

We can answer general, educational questions about how gold (XAU/USD) contracts work, how margin is calculated, and how to interpret the leverage cap of up to 1:200 that applies to Australian residents. For example, we can confirm that at 1:200 a 0.10-lot gold position needs about $85.50 margin. We can explain the formula behind that figure and how it changes with position size or price, but we cannot tell you whether to open, hold, or close a position.

We cannot provide personal trading advice, because we do not know your financial situation, goals, or risk tolerance, and any suggestion to buy or sell would be inappropriate. We also cannot recommend a specific position size, stop-loss level, or strategy for your account. If your question is framed as what should I do, we will reframe it as what does this calculation mean and answer the mechanical part only. This keeps the guidance useful without crossing into licensed advice.

We can explain what a cost consists of, such as how spreads, commissions, and swaps are typically structured, but we cannot state a specific spread, commission, or swap figure for FxPro because those are not provided to us. We can also explain the regulator caveat: FxPro is licensed by the FCA (UK) and CySEC, and it does not hold an ASIC licence, so Australian residents deal with an offshore entity. We can clarify what that means for dispute resolution, but we cannot advise on whether to accept that risk.

What makes a message answerable and what leaves us unable to help

A useful message contains the page URL or the exact section you are asking about, the instrument code (XAU/USD), the position size in lots if relevant, and a clear statement of what you already understand and where the confusion lies. For example, saying I understand that 1 lot is 100 oz and a pip is 0.01, but I do not understand how the margin figure of $85.50 at 1:200 is derived is answerable. A message that says tell me everything about gold trading is too broad to answer usefully.

A message becomes unanswerable when it asks for a specific number we are not permitted to state, such as a spread, commission, swap, or minimum deposit, or when it asks for personal advice on whether to trade. It is also unanswerable if it refers to an account issue, a missing fund, or a login problem, because we have no access to broker systems. In those cases we will redirect you to FxPro support rather than attempt an answer we cannot give.

Including your country helps us tailor the answer; for Australian readers, we can reference the leverage cap of up to 1:200 and the ASIC caveat. Do not include your account number, password, or identity documents. We do not need them and cannot use them. A message that is specific about the calculation or the concept, and free of personal data, is the one most likely to receive a complete and accurate reply.

The questions we answer and the ones that belong with your broker

We answer questions about what our pages say, how a published figure was calculated, and where a stated fact came from. That includes checking a pip value on gold where one pip is 0.01 and one standard lot is 100 oz, or confirming how the 1:200 leverage cap produces the stated margin figure. We do not answer whether you should buy or sell gold, what position size suits your account, or whether now is a good time to trade. Those are personal trading advice, and we are not licensed to give it.

We can explain the mechanics of margin and leverage as they are described on the page, but we cannot apply them to your circumstances. The maximum leverage available in Australia is up to 1:200, and that is a cap rather than a setting to aim at; deciding what fraction of it to use is your call or your adviser's. We can also restate the regulator position — FxPro is licensed by the FCA (UK) and CySEC, and it does not hold an ASIC licence, so Australian residents deal with an offshore entity — but we cannot tell you whether that risk is acceptable for you.

We cannot access your trading account, verify your identity, release funds, or intervene in a dispute with a broker. Account access, fund recovery and personal advice go to FxPro support for platform and account issues, and to ASIC or the Australian Financial Complaints Authority for regulatory or dispute matters, because we have no authority over either. Sending us a withdrawal complaint will not move it forward; we will redirect it. Keeping that boundary clear is what lets us spend time on the factual corrections we are actually able to resolve.